Please Read Our Return & Refund Policy Carefully:

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can email us at contact@naturesbalance.co.uk. Please include your order number and reason for return in the email.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@naturesbalance.co.uk.

Return shipping label
If we have made an error with your order, we will offer you a prepaid return label. Otherwise, you will need to pay for postage yourself.

Wrong product
If you discover your order is flawed please contact us mail: contact@naturesbalance.co.uk with photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.

Change of mind
Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@naturesbalance.co.uk.

Customer Support:

Phone: 07441396345
Email: contact@naturesbalance.co.uk